If you take our recommended precautions – utilize a valid business address where someone is there to receive the package on the first attempt, and if your candy STILL melts, we will provide a refund for those melted items. But sorry, we will not reship items that have melted in transit.
Some items will melt if you ship them using regular ground shipping and you are not at the destination to receive the package at the time of delivery.
Items that feature the Free Cold Packs graphic on the product page are especially likely to melt (e.g. chocolates, taffy, gummies, marshmallows). These items are shipped in a special insulated box(es) with cold packs atNO CHARGEto you.
To avoid melting on idle delivery trucks over the weekend, meltable orders will not be shipped when the ETA includes transport over a weekend.
What You Can Do:
Choose a faster shipping method for all meltable items. You can still ship the rest using ground shipping.
Make sure someone is around to receive the shipment so it doesn’t sit outside in the sun.
